CMI Health Inc. offers return for products purchased within 30 calendar days. The product must be in the same condition as you receive it, undamaged, and in the original packaging. Proof of purchase must be presented when requesting a return.
To request for a return, please follow the instruction below:
- Contact CMI Health Customer Support for specific return and shipping instruction via our email or toll-free telephone number
You may be asked to complete a return request form. CMI Health Inc. may also require you to email a copy of your purchase confirmation to us.
- Label and ship the product, freight prepaid, to the address provided by CMI Health.
- Place any necessary return authorization number (RMA) form prominently in the return packaging. Return packaging not bearing a return authorization number when required may be refused.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase. It may take up to 2 weeks of processing time until you receive the refund.
If the product is defected or malfunctioned caused by misuse, abuse or improper maintenance, failure to follow operating instructions; use with equipment which it is not intended to be used; or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
For any specific question, please contact CMI Health Inc. customer service.
What is covered and for how long?
CMI Health Inc. warrants all our products to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year from the original purchasing date for the main device and six (6) months from the original purchasing date for the accessories*. Shipping and handling fee are free of charge under the warranty. CMI Health Inc. agrees, at its option during the warranty period, to repair the defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge. Such repair, replacement or exchange is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated sales receipt, order information or sales invoice.
*Accessories include, but not limited to, SpO2 sensor, USB data cable, USB charging cable, AC power adapter, carry case, stand, lithium battery, and wrist band.
Who is covered?
This warranty is extended to the original end-user purchased or the person receiving the product as a gift only. The products must be purchased directly from CMI Health Inc. or authorized sellers unless otherwise prohibited by law. We reserve the right to reject any warranty request for products purchased from unauthorized sellers, resellers, or unauthorized website.
What is not covered?
The warranty does not cover defects or malfunction caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which it is not intended to be used. It does not cover cosmetic or incidental damages. Also, the warranty will not apply to damage caused by unauthorized alteration, modification or repair of the product. CMI Health Inc. does not warrant or provide service or support for any third-party products.
CMI Health Inc. takes no responsibility for conditions, damages or any associated cost caused by the products or by the repairing or replacement. We also would not pay for insurance, duties, taxes or any import fees.
How to obtain warranty service?
To obtain warranty service for products purchased from a verified third-party, retails within the North America or directly from CMI Health Inc., you must return the product with proof of purchase using the following procedures:
- Contact CMI Health Inc. Customer Support for specific return and shipping instruction via our email or toll-free telephone number
You may be asked to complete a warranty request form. And to help ensure warranty claims are for genuine, CMI Health Inc. may also require you to email a copy of your purchase confirmation to us.
- Label and ship the product, freight prepaid, to the address provided by CMI Health Inc.
- Place any necessary return authorization number (RMA) form prominently in the return packaging. Return packaging not bearing a return authorization number where required may be refused.
Exclusions and limitations
THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER OBLIGATIONS OR LIABILITIES ON CMI HEALTH INC.’S PART ARISING OUT OF, OR IN CONNECTION WITH OUR PRODUCTS AND STATE OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDIES RELATING TO THEM. EXCEPT AS OTHERWISE PROVIDED IN THESE LIMITED WARRANTY TERMS, THE PRODUCTS ARE PROVIDED WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND, WRITTEN OR ORAL, EITHER BY CMI HEALTH INC. OR ANYONE WHO HAS BEEN INVOLVED IN THEIR CREATION, PRODUCTION OR DISTRIBUTION, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL CMI HEALTH INC. BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES. HOWSOEVER, CAUSED INCLUDING WITHOUT LIMITATION THE REPLACEMENT OF EQUIPMENT AND PROPERTY; AND SUCH LIMITATIONS WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
Other legal rights
This limited warranty gives you specific legal rights, and you also may have other rights that vary from state to state or country to country. The laws of certain jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages, so some or all the above disclaimers, exclusions or limitations may not apply or apply fully to you.