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We at CMI Health, Inc. understand the responsibility we have to ensure the security and privacy of our customers’ and your patients’ personally identifiable data. Our commitment to data security and privacy extends not only to our devices and service but also to our day-to-day business practices and operations.
CMI Health, Inc. is a Health Insurance Portability and Accountability Act (HIPAA) compliant organization. Our compliance to HIPAA regulation defined by the U.S. Department of Health and Human Services has been reviewed by an independent third-party HIPAA compliance auditor.
CMI Health, Inc. is wholly committed to manufacturing excellence and our products are manufactured according to the standards developed by the International Organization for Standardization.
Specifically, CMI Health, Inc. products are manufactured according to ISO 9001 and ISO 13485.
ISO 13845 falls under the ISO 9001 quality management standard (QMS). However, ISO 13485 specifically applies to and defines the manufacturing standards for distributors and manufacturers of medical devices.
CMI Health, Inc. is wholly committed to the consistent delivery of high-quality products and personalized, U.S. based customer care.
We encourage any customers with questions, issues, or feedback to reach out to our care team via email, social media, or toll-free phone number (Contact Us).
Additionally, our devices are covered by our 1 Year Warranty and any sensors or accessories are covered for up to 6 months (Eligibility and Restrictions Apply). All of our products are also covered by our 30-Day Money Back Guarantee.
For more specific questions on our warranty and or return policy, you can contact us at firstname.lastname@example.org or 888-985-1125.